Refund policy
Return & Refund Policy
At A&T Aquatics, we take great care in selecting, packing, and shipping our fish to ensure they arrive in the best possible condition. By placing an order with us, you agree to the following policy:
Live Fish Sales
All live fish sales are final. Due to the delicate nature of live aquatic animals and factors beyond our control during transit, we do not offer returns, exchanges, or replacements for live fish.
Dead on Arrival (DOA)
We only provide refunds, replacements, credits for fish that are dead on arrival (DOA). Please make sure to take an unboxing video to send us as proof for DOA
Order Cancellations
Orders cannot be cancelled once the fish have been packed for shipment. Cancellation requests made before packing may be considered at our sole discretion.
Customer Responsibility
Customers are responsible for:
- Ensuring someone is available to receive the shipment.
- Providing accurate shipping information.
- Having a properly cycled and suitable aquarium ready before the fish arrive.
- Acclimating the fish correctly upon arrival.
Limitation of Liability
A&T Aquatics shall not be liable for any losses, damages, or expenses arising from the use, handling, transportation, acclimation, illness, injury, or death of any fish purchased from us.
Contact Us
If you have any questions regarding your order, please contact us before purchasing.
A&T Aquatics
📞 99627 20202
📷 Instagram: @antaquaticsfarm
Last Updated: June 2026